Our service

We’re a Chester based charity that offers free of charge counselling services to low income families struggling with poor mental health. We’re currently based in Blacon and Lache and to access our service, potential clients will need to meet the following criteria:-

  • Live in or attend school in Blacon or Lache.
  • Be a family with ‘dependents’ (usually children and young people 18 or under) or young adults  up to the age of 25.
  • Have mental health issues and be unable to afford to pay for counselling therapy.

If these criteria are met, you or someone else in your family can access our service by being referred by local agencies such as a school or your GP.  How to make a referral explains more about this process and the form your referrer will need to complete before we can see you.

Our approach

Our family focused approach means we work with adults, children and young people. We also offer individual, couple and family work. Our therapy services include:

  • Counselling
  • Coaching
  • Play Therapy
  • Parent work

We understand that every family situation is different and so, following an initial assessment, we may offer a combination of approaches to best meet the needs of your particular family.

We’re community based and work where our clients are so there’s no transport issues to address or children to pull out of school. We work with families who can’t afford to pay for private therapy when NHS services aren’t available, too difficult to access or take too long. There’s no cost to clients from accessing our service but you will need to meet the criteria above.

Confidentiality

Any information you provide will remain confidential and we will never share it with any third party without your consent. The only exception to this would be if you or someone else is at risk of harm. In such cases we may be obliged to disclose information to an appropriate agency.

 


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