Sources of local help and support

Whilst our focus is on helping families overcome poor mental health, we know that practical worries can affect and hamper recovery. You may not have the time or energy to try and find out who can help you sort things out or how to get in touch with them. Below you’ll find a list of mainly Chester based organisations that we’ve identified who offer practical help and support and we’ll regularly update this as we find more.




Free, private and confidential service where children under 19 can talk about anything. Whatever their worry, whenever they need help, Childline is there online or on the hone anytime.

Call free on 0800 1111


Domestic Abuse Intervention and Prevention team (part of Cheshire West)

Offer a confidential service for male and female victims, aged 16 years and over. If you’re experiencing domestic abuse and are at risk of serious harm from intimate partners, ex-partners or family members call 0300 123 7047 option 2.


National UK Domestic Violence Helpline:

Offer help and support over the telephone to individuals experiencing domestic violence. Staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential.

Telephone for free: 0808 2000 247.



If you’re worried about a child, phone the NSPCC helpline for free on 0808 800 5000. You can get advice or share your concerns about a child anonymously.

You can also contact them online using their report abuse form 


The Hideout 

Designed for children to help them understand what domestic abuse is and how to tak positive action if it’s happening to them.



Alcoholics Anonymous 

Offer help if you seem to be having trouble with your drinking, or if it’s reached the point of where it worries you.

Telephone for free: 0800 9177 650 Email:


Blacon Alcoholics Anonymous

Meet every:

Monday at 7.30pm at United Reformed Church, 121a Saughall Road, Blacon, CH1 5ET

Thursday 8pm-9.30pm at Chester Holy Trinity Church, Norris Road, Blacon, CH1 5DZ


Saltney Alcoholics Anonymous 

Meet every Tuesday at 7.30pm at Oddfellows Hall, 65 High Street, Chester, CH4 8SG.



Cheshire based organisation that offers help with alcohol or drug addiction.

Telephone for free: 0800 140 4690 to speak to an addiction counsellor. Open 24 hours a day.


Anti-social behaviour

To report anti-social behaviour in Blacon or Lache:

Tel:0800 916 1522 (landline) or 0300 123 3568 (mobile)

If you’re concerned for the safety of yourself or others, always call the Police on 999.


Baby clothes and equipment


Supports local families in need with baby items, toiletries, nappies and clothes for 0-5 year olds. Find out more here

Telephone: 07305 019699




West Cheshire Bereavement Service

Offer free support and/or counselling or just someone to talk to.

Telephone:  01244 853193  E-mail:


MacMillan Community Support Service

Offer practical and emotional support if you’ve been affected by cancer. Can provide a listening ear and practical support with shopping, gardening, housework, etc.

Telephone:  07455 758 717(Monday – Friday, 9am -7.30pm)


Elsie Ever After 

Cheshire based organisation that supports bereaved families. Facebook page



Citizens Advice Bureau

Provide free advice and help over the phone or in person about a range of issues including – money problems, debt, welfare benefits, housing and any legal matters.

Telephone for free on 0344 57 66 11.

See them in person:

Lache – every Wednesday from 9am-12noon and from 1pm – 3pm at Sanctuary Housing Office, 89 Cliveden Road.

Blacon – make an appointment with them from Blacon’s Children Centre, Carlisle Road, Blacon, Chester, CH1 5DB Telephone: 01244 397412.


Debt and welfare benefits advice

Penny Smart  

Give free telephone based advice and help with money problems, debt and welfare benefits.

Penny Smart attend Blacon and Lache foodbanks sometimes – you can phone them to find out when they will be there.

Telephone: 01244 651210


Step to Change UK  

Give free advice and help over the telephone with money problems, debt and welfare benefits.

Telephone (free of charge): 0330 055 2198


Citizens Advice Bureau

Give free advice and help over the phone or in person about money problems, debt, welfare benefits. See the contact details above.



Blacon:  every Friday from 10am-12midday at Matthew Henry Church, Nevin Road, CH1 5RS

Lache: every Friday from 12noon-2pm at The Venue, The Lache Community Centre, Hawthorn Rd Chester, CH4 8HX.


Housing and Community Issues


Avenue Services, Parade Enterprise Centre, 14 The Parade, Blacon, Chester, CH1 5HN

Telephone: 0300 123 1741  Email:

(Open from 9am to 5pm – Monday to Friday)



Lache Housing Office, 89 Cliveden Road, Lache, Chester, CH4 8DT

Tel:     0800 131 3348 (from a landline) or 0300 123 3511 (from a mobile)

Text:   07795 265 843

(Open from 9am to 5pm – Monday, Tuesday, Thursday, Friday)


Citizens Advice Bureau

Offer you free help and advice on housing issues such as problems with a Landlord and Housing Benefits. See the contact details above.


Mental Illness

Blacon Mental Wellbeing Group

A friendly drop in group for people wanting to maintain their mental wellbeing and make some friends. Meets on the first Saturday of every month between 10.30 and 12.30 at the Parade Enterprise Centre, 13 The Parade, Blacon, CH1 5HN.

Contact Julie and Gus on 07943 523 180.


Rethink Mental Illness – Chester support group

An organisation offering support to people living with mental illness. Contact them via Facebook by searching for “Rethink Mental Illness – Chester Support Group”


CAM Crisis Messenger

Provides free, 24/7 crisis support across the UK. If you’re experiencing a mental health crisis and need support, you can text CAM to 85258.

Finding the right support is important, especially if you need someone to talk to right now and CAM Crisis Messenger Service aims to connect every texter to a trained volunteer promptly to provide crisis help. You’ll text back and forth, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you sort through your feelings until you both feel you are now in a calm, safe place. You might be provided with some signposting to other services that can provide you with further help, so that you can continue to get support.



Immediate 24 hour emotional support for any issues or problems.

Call free on 08457 90 90 90


Sexual Abuse


Give immediate support. See contact details above.


Rape Crisis helpline 

Open every day for calls on 0808 200 0247.


Chester Sexual Abuse Support Service

Offer free support and help for people who are experiencing or have experienced sexual abuse.

Telephone 0808 284 0484 to talk to someone friendly. Support line open every Monday and Wednesday from 6pm – 8pm.

Also provide counselling – telephone the office during office hours on 01244 307 499 discuss this further or text 07583 879 464. Email:


Rape and Sexual Abuse Support Centre 

Cover Cheshire and Merseyside. Offer help and advice and someone to listen to over the telephone.

Phone for free on 0808 802 9999.  Open 12-2.30pm and 7-9.30 pm every day.



Support male survivors of sexual abuse. Helpline open between 8pm-10pm on 0808 808 4321


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